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A pastime with limits you choose: responsible gambling at Fortuneplay Casino

Play only from 18, and every Fortuneplay Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

MGA/B2C/819/2010 — audited by Gaming Laboratories International and BMM Testlabs
At a glance

Essentials at a glance

Useful on the day you sign up, and again whenever a limit needs checking.

Minimum age18+
Regulator and licenseMalta Gaming Authority, MGA/B2C/819/2010
Gambling Helpline Aotearoa0800 654 655
Limit questions[email protected]
Limits and breaks

Which limit tools sit in your account?

It removes the worry that limits here are hard to find or buried away from you.

Money that stays put
Deposit limits cap how much money reaches your balance. Switch one on before your first session, while you still have a clear head about what the month can spare.
Cap your losses
Loss limits stop you chasing a bad run by capping what a period can take. Set yours at the outset, when the figure comes from your budget rather than from a loss.
How long have I played?
Session time reminders tell you how long you have been playing. Turn them on if play tends to stretch past the evening you planned for.
A planned break
Cooling-off periods take a break from play for a set stretch without closing anything. Choose one at the first sign that play feels less like fun than it did.
Closed, not just paused
Self-exclusion closes the account to play for a set period, which is firmer than a pause. Use it when a break has to hold without you testing it.
When you decide

Setting a limit in four steps

Small, plain steps match how this brand likes to work: quietly, and in your own hands.

Open your settings
Sign in and open your account settings, then look for the section on play. Check that the account details shown there are the ones you expect.
Where are the limits?
Inside the limits area every control sits in one place. Read the current setting first, so you know what you are changing before you change it.
Match it to your worry
Pick the control that answers your worry: money in, money lost, or time spent. Choose the figure or the reminder that fits ordinary weeks, not a single bad one.
A setting you can see
Save the change and confirm it appears in your account. If the summary looks wrong, contact support at any hour and have it checked.

Signs that play has turned into strain

Catching these early means a limit or a pause is still a small step. Set one before the next session, not after a heavy loss, when play has already stopped feeling like a pastime.

If two or three of these sound familiar, that is enough reason to act.

  • Playing longer than you planned, again
  • Chasing a loss with a bigger deposit
  • Money set aside for bills going on play
  • Hiding your play from family
  • Feeling flat or on edge when you stop
  • Borrowing to keep playing
  • Play crowding out sleep and work
Free support nearby

You deserve a calm voice on the phone

Our own tools are one part of this; the services below are the other.

Gambling Helpline Aotearoa
A free line for players and for the people close to them, answered at any hour and kept confidential. Reach it by phone or by free text from anywhere in New Zealand. 0800 654 655 gamblinghelpline.co.nz
Problem Gambling Foundation
Free counselling with peer and cultural support through eighteen clinics nationwide, for players and their relatives. Phone on weekdays during business hours, or reach the team by text. pgf.nz
Safer Gambling Aotearoa
Health New Zealand information for people who gamble and for their families, covering how harm shows up, practical tips and a finder for support close to home. safergambling.org.nz

Pausing versus closing the door

A pause, not a goodbye. A cooling-off period built into your Fortuneplay Casino account, for hours or for days rather than months. You start it in the settings yourself. During the pause the account stays yours but play is closed to you.

Self-exclusion in your account. Self-exclusion shuts your access for a long stretch, and the operator may hold it for up to two years. Request it inside your account. Once it is in place you cannot undo it early, so play resumes only when the period ends.

No national register here. New Zealand has no national self-exclusion register, so there is no single list to join. You exclude yourself through the casino account itself. If you want to talk it through first, the Gambling Helpline Aotearoa is there at any hour.

Before you decide

What changes and what stays fixed

Six points that decide whether a limit or an exclusion does what you need it to.

Can I change a deposit limit later in the account?+
Yes, you can revisit it in the same part of the account where you set it. Lowering takes effect straight away, while raising waits until the period you chose has run its course.
Can I set limits from my phone instead of a laptop?+
Yes. The mobile version of your account has the same limit and exclusion section, so a deposit, loss or time cap set on a phone applies everywhere you sign in.
What does a short pause change, and when can I play again?+
During a pause your balance stays put and play is closed until the date you picked, then reopens by itself. Nothing is withdrawn and nothing is lost while the break runs.
Why does Fortuneplay Casino ask for proof of age?+
Only adults of 18 or over may hold an account here, so identity and age are checked before the account is activated. It protects you and keeps the casino within its licence terms.
Can I end a self-exclusion early if I feel ready?+
No. A self-exclusion runs for the whole period you chose and cannot be cut short, so pick a length you can live with before you confirm.
Does excluding myself here block me from other casinos?+
No. New Zealand has no national self-exclusion register, so this sets the block inside your Fortuneplay Casino account. Nothing carries over to a site run by another operator.

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