Quick brief

Which documents does Fortuneplay Casino KYC need?

A verification request can arrive at registration, at your first deposit or before a payout, because the licence requires it; the review takes 11 hours.

Start verification now

MGA/B2C/819/2010 — audited by Gaming Laboratories International and BMM Testlabs

While you wait

Checked before paid, every time

The table below settles who asks, when it becomes mandatory and where to write.

Who checks you

Fortuneplay Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/819/2010

Review time

11 hours

Needed at the latest

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Document time

When the documents tab opens

At Fortuneplay Casino your account tabs lead the way, and clean copies keep the review to one pass.

Knowing what is missing

Once you sign in, the account menu shows a verification tab that lists each item still missing; open it and note exactly which items are asked of you.

Sharp beats blurry

A photo of your passport or driving licence goes in first; keep all four corners in frame and the text sharp, since uploads travel under 256-bit AES encryption.

Name and address clear

Next comes a recent bill or bank statement; your name, the address and the date must be readable, with the page uncropped inside the upload frame.

Waiting out 11 hours

The queue then takes over: files are reviewed and answered within 11 hours, though a blurred corner is the usual reason for one resend request.

Document list

Proof that clears on the first look

If funds need explaining, the rows below name the paper; the licence's check is routine, never an accusation.

Proof of identity

ConfirmsWho you are

Copy must showFull photo page, corners in frame, text sharp

Proof of address

ConfirmsWhere you live

Copy must showName, address and date on one clear page

Payment method confirmation

ConfirmsThat the method is yours

Copy must showYour name beside the card or wallet details

Your upload, turned down

See the corners again. A cropped or edited picture hides the edges of the card, so the reviewer cannot see the whole document or the security features. Upload the full page, uncropped Send a fresh photo of the whole document

Why is my name wrong? Details on your casino profile that differ from the paper, such as a married name or a new address, hold the check until they align. Match your profile to the document Send the certificate of the change

Expired card, fresh start. An identity card that has already expired cannot confirm who you are today, so the reviewer must turn it away and ask again. Send a card that is still valid Check the expiry before you photograph

Proof of where the money came from

Under the license held by Fortuneplay Casino Ltd. and issued by the Malta Gaming Authority, number MGA/B2C/819/2010, this step is compulsory. Picture it as a routine box the regulator expects us to tick. Nothing in it suggests wrongdoing on your part.

One of these usually settles the question, so pick whichever fits your situation.

Recent bank statement
Payslips from your employer
Tax return or assessment
Sale or purchase agreement
Pension or benefit letter

Asked now

Know when we ask

Read this before you request a payout, so the timing of the check does not catch you out.

Proof before payout?

Money leaves the account only after the check is done, so the first cash-out is where proof of identity, address and payment method are gathered.

Send a source of funds note

An unusually big movement of money on the account can prompt a source of funds request, because the pattern sits far outside your usual play.

Getting details aligned

Where the name or address on your profile does not line up with the paperwork sent in, the reviewer pauses and asks for a document that bridges the gap.

Age confirmed early

Confirming that you are 18+ is part of the same identity check, and it can be asked at sign-up or at the first deposit rather than at payout.

What you get back

Fewer doubts, faster payout

Reading this leaves you knowing what the check needs and what it never touches.

Do I need to upload my papers a second time?+

Usually not. A clear copy of your proof of identity and proof of address stays on file, so later withdrawals move without another upload. Papers get asked for again only when the document has expired or your name or address has changed.

Is my passport scan safe once I send it?+

Yes, it stays inside the 256-bit AES encryption that protects the whole account area. Only the team that reads verification cases opens the file, and the address [email protected] reaches them directly if you have a worry.

Why ask where my money comes from at all?+

The Malta Gaming Authority license puts that question to every licensed operator, so it lands on your account as routine rather than as a suspicion. A salary slip or a bank line showing savings closes it, and the same question reaches other players at the same stage.

Can I withdraw before the check finishes?+

No, the first withdrawal is the latest point where the check must already be done. Fortuneplay Casino may open the check sooner though, at registration or at your first deposit, and the NZD payout is released once the file passes, inside the 11 hours we hold ourselves to.

Who licenses this casino and under what number?+

The Malta Gaming Authority licenses Fortuneplay Casino Ltd., company number C-89098, under MGA/B2C/819/2010. Registered at Tower Road, Sliema, the operator has held that license since 2010 and answers to it for every check on this page.